I have just completed my order and I have not received confirmation, what should I do?

Check your spam folder. If you can't find the confirmation email, contact our customer service.

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When will my order be shipped?

Orders are generally shipped within 1-3 business days after payment has cleared.

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Is it possible to rectify or modify the billing address?

No, the billing address cannot be changed after the order is confirmed.

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Can I cancel or change my order?

Once the order is confirmed, it is no longer possible to cancel or modify it. You can exercise your right of withdrawal after receiving the order in accordance with the general conditions of sale.

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Why was my order cancelled?

Orders can be cancelled for various reasons: unavailable item, payment issue, terms and conditions not met, or incorrect shipping address. A notification email is sent in case of cancellation.

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Is it possible to collect my online order in store?

Currently, we do not offer the option to pick up online orders in store.

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Are all products available online?

Most of our products are available online, but some exclusive items may only be available in store.

What payment methods do you accept?

We accept the following payment methods in Kuwait:

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  KNET
  
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  Credit & Debit Cards (Visa & Mastercard)
  

Is Cash on Delivery (COD) available?

Currently, Cash on Delivery is not available. All orders must be paid online at checkout.

Is it safe to pay online on Oath?

Yes. All transactions on Oath are processed through secure and encrypted payment gateways to ensure your information is protected.

When will I be charged?

You will be charged immediately upon completing your order at checkout.

What should I do if my payment fails?

If your payment fails:

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  Double-check your card details
  
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  Ensure sufficient balance
  
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  Try using another payment method
  

If the issue continues, please contact your bank or reach out to our support team.

Will I receive a payment confirmation?

Yes, once your payment is successful, you will receive a confirmation message/email with your order details.

If you want, I can also make:

• 
  A short version for mobile view
  
• 
  Or an Arabic version tailored for Kuwait customers 👍
  

Where can I have my order delivered?

You can have your order delivered to your home address or any other address of your choice.

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From what purchase amount is delivery free?

Delivery is Available for countries in the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Luxembourg, Malta, Poland), with the exception of Switzerland, the United Kingdom and Norway.

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What are the delivery times, methods and costs?

Delivery times vary from 2 to 10 business days for standard mode. Delivery costs are calculated based on the order amount and the delivery address.

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Is my order properly packaged for shipping?

Yes, we take great care to carefully package each order to ensure it arrives in perfect condition.

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I won't be at home when the delivery takes place, what should I do?

You can reschedule the delivery or choose another delivery address directly on the carrier's website once you have received the tracking number.

Has my order been shipped?

If you used your customer account to place your order, please log in and check the status of your order in the "My Orders" section. If you placed your order as a guest, please check the status using the order number provided in your purchase confirmation.

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Was my order delayed?

Log in to your customer account to check the status of your order or follow the instructions on the tracking number sent by email.

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How can I track the progress of my order?

You will receive an email with a tracking number once your order has been shipped. You can track the progress on the carrier's website.

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I placed an order but I haven't received my package. What can I do?

Contact our customer service if your package has not arrived after 10 working days.

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Is it possible to change the delivery address?

No, the shipping address cannot be changed after the order is confirmed. You can try to do it directly with the carrier once you have received the tracking number.

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I received the following message: "Return to sender". What should I do?

Please contact our customer service to resolve this issue and arrange a new delivery.

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The item received is different from the one ordered. What should I do?

Contact our customer service with photos of the item received and your order to arrange an exchange or return.

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How to report an incomplete order?

Contact our customer service providing photos of the order received and information about the missing products.

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How do I report the absence of a gift (promotional item, sample) in a package?

We apologize for the inconvenience. All benefits, including promotional gifts and samples, are subject to availability at the time of order preparation.

Exchange & Refund FAQ – Oath (Kuwait)

Can I exchange or refund my order?

Yes, you can request an exchange or refund within 14 days of purchase, in line with regulations from the Ministry of Commerce and Industry.

What conditions must the item meet?

To be eligible:

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  The item must be unused and in a resellable condition
  
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  It must be in its original packaging
  
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  A valid receipt is required
  

What reasons are accepted for exchange or refund?

You can request an exchange or refund if:

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  The item does not match the product specifications, or
  
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  The item has a fault or defect
  

Can I return items bought during a sale or promotion?

Yes. Items purchased during sales or promotions are still eligible, as long as they meet all return conditions.

Can I return an item if I simply changed my mind?

Returns are only accepted if the item meets the stated conditions (e.g., defect or mismatch with specifications).

Do you inspect returned items?

Yes, all returned items are inspected before approving any exchange or refund.

Can my request be rejected?

Yes, if the item does not meet the required conditions, the request may not be accepted.

How did OATH fragrances begin?

OATH was born from a passion for timeless elegance and refined simplicity. Inspired by the harmony between creativity and craftsmanship, our fragrances are designed to tell unique stories through scent—blending memory, identity, and modern sophistication into every bottle.

Are OATH fragrances safe and environmentally friendly?

Yes. At OATH, we are committed to:

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  Using high-quality, responsibly sourced ingredients
  
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  Meeting strict safety standards for skin and health
  
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  Respecting environmental sustainability wherever possible
  

What materials are used in OATH packaging?

OATH fragrances are presented in:

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  Premium glass bottles
  
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  Elegant caps and refined finishing
  

Every detail is carefully selected to reflect quality, durability, and luxury.

What was OATH’s first fragrance?

Our first creation represents the essence of OATH—a balance between strength and elegance, crafted to define our identity and set the tone for future collections.

How do I choose the right perfume?

Choosing a fragrance is personal. We recommend:

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  Exploring different scent profiles
  
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  Testing fragrances on your skin
  
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  Starting with samples to find what suits you best
  

Are OATH perfumes gender-neutral?

Yes. All OATH fragrances are gender-neutral, designed for anyone who connects with the scent.

What is the difference between Eau de Parfum and Parfum?

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  Eau de Parfum (EDP):
  
  Contains 15%–20% fragrance oils, offering balanced intensity for daily wear.
  
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  Parfum (Extract):
  
  Contains 20%–40%+ fragrance oils, providing a richer, more intense, and longer-lasting scent.
  

How long do OATH perfumes last on the skin?

OATH fragrances are crafted for long-lasting performance, typically lasting many hours depending on your skin type and environment.

Note: Longevity may vary based on skin chemistry.

How should I apply perfume?

For best results:

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  Spray on pulse points (neck, wrists)
  
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  Avoid rubbing the fragrance
  
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  You can also lightly spray on clothes for a stronger scent trail
  

How should I store my perfume?

To preserve your fragrance:

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  Keep it away from direct sunlight
  
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  Store in a cool, dry place
  
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  Ensure the bottle is tightly closed
  
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  Avoid humid areas like bathrooms
  

How can I try OATH fragrances?

You can:

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  Visit our points of sale
  
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  Order sample sets (if available) to تجربة العطور قبل الشراء
  

Do you offer perfume samples?

Yes. OATH offers sample options so you can explore our collection and choose your perfect scent with confidence.